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Terms and conditions

WEBSITE TERMS & CONDITIONS

This website www.riverbankgallery.co.uk is owned and operated by:

Riverbank Gallery
1 The Strand
Newlyn
Penzance
Cornwall
TR18 5HJ

TERMS OF USE AND LEGAL RESTRICTIONS ATTENTION: PLEASE READ THESE TERMS CAREFULLY BEFORE USING RIVERBANK GALLERY WEBSITE. BY USING THIS WEBSITE YOU INDICATE THAT YOU ACCEPT THESE TERMS.

All copyright and intellectual property rights in this website are owned by Riverbank Gallery and other intellectual property rights holders. Where individual authors are credited, each asserts his or her moral right to be identified as the author of that material. Except when expressly indicated otherwise, none of the materials on the website may be republished or reproduced without permission. Permission is granted for such material to be viewed, stored, or printed as hard copy, for personal, non-commercial use only.

If you would like to discuss the reproduction of materials in this website, in terms of design, text, graphics, images and other materials please contact hello@riverbankgallery.co.uk

Links to Other Sites

Riverbank Gallery provides links to other websites and these are provided for users’ convenience. We do not accept any responsibility for information contained in linked websites or liability arising from their use. We do not endorse or support the products or services offered by these links and we cannot guarantee that these links will work at all times.

Disclaimer

Riverbank Gallery will make reasonable efforts to ensure that the information contained within this website is correct and up to date, but we cannot accept any liability for any inaccuracies or omissions. If you have any queries with regard to the content on this website, please contact hello@riverbankgallery.co.uk

ONLINE SHOP TERMS & CONDITIONS

Contract

1.1 When you place an order with us, you are agreeing to purchase goods from us. We will send you an e-mail to confirm that we have received your order & payment.

1.2 Once we have received your order it will be passed to our dispatch team who will pick and pack your order. The time scale of this will vary depending on the delivery method you selected during checkout. When your order is dispatched you will receive another email from us confirming this.

1.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this, refund you in full and there will be no contract between us.

1.4 Images of products on this website are for illustrative purposes only. Due to the natural origin and production of most of our products they will vary from the image/s shown on the website and indeed from each other. They will not include any of the pictured accessories, unless stated in the specification of the goods.

1.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual product. Furthermore see point 1.4 for the natural variation found in most of our products.

1.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

1.7 This contract is covered by English law.

1.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

Website

2.1 You are provided with access to this website in accordance with these terms and any orders placed by you or on your behalf in respect of any of the products must be placed strictly in accordance with these terms.

2.2 You warrant that: the personal information that you are required to provide when you register as a customer of ours is true, accurate, current and complete in all respects; and you will notify us by e-mail immediately of any changes to the personal information.

2.3 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

2.4 You agree fully to indemnify, defend and hold Riverbank Gallery and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms by you or anyone you are responsible for or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

2.5 Each product purchased is sold subject to its product description which sets out any additional specific conditions related to that Product.

2.6 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

2.7 We may but are not obliged to notify you of our non-acceptance of an order made by you. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

2.8 You will be required to pay for the goods in full at the time of ordering.

2.9 We use secure payment processing by Stripe for online purchases. You can pay for your order by Visa, MasterCard or most other debit/credit cards.

2.10 Promotional prices are subject to availability.

2.11 All prices quoted on our website are in GBP.

2.12 Once your order has been placed, changes may not be possible or if they are may incur additional charges or delays

Delivery

3.1 We deliver nationally to the United Kingdom. Unfortunately, we are not able to deliver to a minority of postcodes, including the Highlands, UK Islands, Channel Islands and Northern Ireland.

3.2 Standard delivery costs £3.95. Charges may vary. Delivery charges and options are calculated automatically based on what you have in your order (product type, weight) and the delivery postcode.

3.3 Orders will be dispatched within 3 working days and delivered via Royal Mail.

3.4 Disposal of packing materials is your responsibility.

3.5 If the goods are lost or damaged in transit, please let us know within 48 hours of its arrival. We will not accept responsibility for loss, damage, or spoiling of goods if you instruct the delivery company to leave the goods unattended.

3.5 If you refuse delivery we are unable to offer a refund/replacement. Even if the parcel has been mistreated we need you to accept it as normal and take photos of the packaging and contents to send to us along with a description showing why the items are unacceptable/unusable.

3.6 Whilst we will try our best to ensure delivery, we cannot accept any claims if not delivered to the new address successfully under any circumstances where the change was requested by the customer after ordering.

3.7 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.

3.8 Deliveries are made on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

Click & Collect

4.1 The pickup point for Click & Collect orders is at the Riverbank Gallery in Newlyn, Cornwall. The address is as follows: The Riverbank Gallery, 1 The Strand Newlyn, Penzance, Cornwall, TR18 5HJ.

4.2 Please do not try to collect your order until you have received an email from us to let you know your order is ready for collection (orders are usually available within 24 hours of ordering).

4.3 Collections can only be made during our standard opening hours. Please check our visit page for up-to-date opening hours.

4.4 Once ready we can only hold your order for 7 working days. After that you will be refunded, minus a 20% restocking fee. If you wish to receive your items after a refund has been made you will need to place a new order on our website.

Cancellation and Returns

If you have any problems with your order or any of the items are unsatisfactory please get in touch with us via email: hello@riverbankgallery.co.uk.

5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations.

5.2 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

5.3 If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

5.4 We will refund monies paid to us within 30 days, less any costs due under this contract.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or incorrectly described.

Faulty Goods

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It is helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

6.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received and checked by us.

The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.3 Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

6.4 If an item is no longer available we will contact you to offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund.

6.5 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

Liability

7.1 The products sold on this website comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

Offers and Promotions

8.1 On occasions we may include competitions, promotions, vouchers or other offers on the Website or in our cafe. Each such offer and or voucher shall be subject to its own express terms.

8.2 Each offer or promotion will be subject to availability at all times. Your statutory rights are not affected.

8.3 Unless otherwise stated, all offers and promotions are exclusive and cannot be used in conjunction with any other offer, voucher, or discount. Offers may be limited to one use per customer.

8.4 We reserve the right to cancel, extend or alter existing offers and promotions without notice at any given time.

8.5 Online offers, promotions and prices may differ to in store offers, promotions and prices.

8.6 Offers that include a free or discounted product, are limited to ONE free or discounted product per order, unless otherwise stated.

Tues ‒ Sat: 10:30am ‒ 4:30pm

1 The Strand, Newlyn, Penzance TR18 5HJ

hello@riverbankgallery.co.uk
01736 362964